| |
Residential Warranty
Please take a moment to review the features of our warranty
to you, the retail customer. You will find the, Lifetime
Structure Warranty, the, Limited 10-20 Year Finish Warranty
and a Pre Installation Notice. Included also are the
responsibilities of Grand Forest, and you, the consumer,
remedies in the event of warranty defects, and ongoing
Care and Maintenance.
Pre Installation Notice
Hardwood floors are a product of nature and each piece
is unique and therefore, not perfect. Grand Forest floors
are produced in accordance with accepted and practiced
industry standards. These current standards permit grading
deficiencies not to exceed 5%. These grading deficiencies
can be of a natural type or manufacturing related. Grand
Forest strives for the guidelines of all tolerances,
and conditions in manufacturing to be followed. It is
the responsibility of the owner/ installer to inspect
the pieces for installation. Pieces with obvious defects
should not be installed.
Lifetime Structure Warranty
We warrant that the covered products in their original
manufactured condition will be free from defects in
lamination and structure as long as the original purchaser
owns the floor.
Limited 10-20 Year Finish Warranty
We warrant to the original purchaser that for the period
indicated by product, that the finish would not wear
through or separate from the wood flooring under normal
use and with proper care given to the floor per our
maintenance guidelines.
- Recommended to catch the finer pieces not caught
in the vacuum, these pieces can damage your hardwood
floor.
- Spills and tracked in dirt should be cleaned immediately,
never apply wax to this floor.
- Use interior and exterior doormats to help prevent
dirt and moisture from being tracked onto the floor.
- Are rugs are recommended at high traffic areas including
entries, kitchen sinks and pivot points such as at
the bottom of stairs. Do not use rugs with rubber
or vinyl backings. The rugs must be made of breathable
material to prevent moisture entrapment.
- Do not wet mop the floor, excessive water may damage
your floor.
- Never use any of the following products (or products
similar in nature) on your floor: ammonia based cleaners,
acrylic finishes, wax based products, detergents,
bleach, polishes, oil soap, abrasive cleaning soaps,
or acidic materials such as vinegar. Many of these
products can pit or etch the finish of your flooring
or prevent the proper use of recommended materials.
- Keep animals nails trimmed as they could damage
the finish of your floor.
- Do not damage your floors with shoes having heeltaps
or sharp objects protruding from the sole such as
rocks, nails, etc.
- Avoid walking on floors with spike or stiletto heels.
- Do not roll or slide heavy objects across the floor.
Put down a protective cover on your floor before moving
anything heavy. Carpet or cardboard are not considered
adequate to prevent scratches or indentations.
- Use furniture leg protector pads under all furniture.
- Replace all hard narrow furniture rollers with wide
rubber rollers.
- Keep the relative humidity between 35% and 55% at
all times.
Protect the floor from direct sunlight as this could
cause fading. Use curtains and UV resistant film on
large glass doors and windows to help reduce the effect
of sun fade.
CUSTOMER RESPONSIBILITIES UNDER OUR WARRANTIES
To be covered under our warranties you need to keep
your original sales receipt and make sure that the flooring
is properly installed in accordance with our installation
instructions provided. You must also care for the floor
as outlined in the care and maintenance section above.
We recommend you use only approved Grand Forest Floor
products to care for your flooring. Use of other floor
care products could damage your floor and void this
warranty.
GRANDFOREST REMEDIES UNDER OUR WARRANTIES
If you should have a claim on covered events within
the warranty period for our products, we will recoat,
refinish, fill or furnish comparable flooring (of Grand
Forest production), for either repair or replacement
of the defective area at our option. In the event that
we are unable to correct the problem after a reasonable
number of attempts, we will refund the purchase price
for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable
labor cost for the direct repairs or replacement within
the first five years of the warranty period, or the
length of the warranty period whichever is less. The
warranty does not include removal or replacement of
cabinets or other fixtures. Grand Forest reserves the
right in all cases, to make an inspection in order to
verify any claim or defect and may require samples to
be removed from the floor before processing a claim.
WHAT IS NOT COVERED BY THESE WARRANTIES?
- Wood flooring installed in bathrooms with a shower
or tub.
- Damage caused by fire, flooding, and other natural
disasters and Acts of God.
- Damage caused by negligence, accidents, misuse or
abuse.
- Damage caused by vacuum cleaner beater bar or hard
cleaner heads.
- Damage caused by appliances, furniture and casters.
- Damage caused by cutting from sharp objects.
- Reduction in gloss, scratches, or indentations due
to sand pebbles or other abrasives, pet's insects,
construction traffic, or failure to maintain floor
as required.
- Color, shade, or texture variations between samples,
printed color photography or replacement flooring
and the actual material.
- Color variations between flooring and/ or samples
and other wood flooring or wood products, which you
wish to match (e.g. cabinets, stair railings, trim,
etc.)
- Deficiencies related to sub floor/ floor joist assemblies,
sub floor preparation materials, and fasteners including,
but not limited to, uneven sub floor surfaces, floor
deflections or voids in the sub floor.
- Noises, squeaks, etc. associated with anything other
than the mismanufacture of the flooring.
- Naturally occurring wood characteristics such as
variations in grain, color, mineral streaks and knots.
- Changes in color due to exposure to sunlight and
age.
- Natural expansion and contraction resulting in separation
between boards or damage caused by low or excessive
humidity.
- Products designated as thrift, antique, tavern,
bargain, cabin grade, seconds, economy grade, rustic,
close out, off goods or non-standard are sold AS IS.
- Floors that are installed in other than owner occupied
or tenant occupied residences.
- Commercial installation of residential products.
- Construction or Installation related damage.
- Floors damaged or adhesive breakdown caused by sub
floor moisture or water damage, including without
limitation, due to broken or leaking water pipes,
flooding, wet mopping spills or weather conditions.
- Installation defects, including installations made:
in violation of applicable state or local housing
or building codes, or contrary to written instructions
furnished with the product or on the Grand Forest
website.
SPECIAL NOTICE:
You and your installer are responsible to inspect flooring
before installation. We accept no responsibility for
liabilities, claims, or expenses, including labor cost,
where flooring with visible defects has been installed.
{ Printable
Version - English } : {La
Versión imprimible - Español}
|
|
|
